Patient Financial Services

MCHC’s Patient Financial Services program helps MCHC member hospitals with day-to-day operational and regulatory compliance issues that facilitate accurate billing and payment. PFS is a source of timely, reliable information on revenue cycle issues, and it offers a noncompetitive forum for the exchange of ideas, solutions and best practices among participating hospitals.

PFS’ experienced program staff serve as a liaison between participating hospitals and the Centers for Medicare and Medicaid Services, Medicare contractors, the Illinois Department of Healthcare and Family Services, and other government agencies and third-party payers.

We offer technical advice on complex rules and regulations, and serve as an advocate for policies and procedures that minimize hospitals’ administrative costs and help hospitals best meet their patients’ needs.

Contact: Susan Melczer, Director, Patient Financial Services, 312-906-6007 |